ORDERING AND PAYMENT

The Cosmic Whale Cafe accepts the following payment methods: Paypal, Venmo, Google Pay, Shop Pay, Visa, Mastercard, American Express, and Discover Card. Payment is processed at time of purchase, and an email confirmation will be sent to the customer to confirm payment success, items purchased and shipping/billing details. The customer is responsible for providing an accurate email address if they wish to receive confirmation and order update emails.

 

PRIVACY POLICY

I take your privacy very seriously. I will never share the information you give to the shop (including name, address, phone number, email, etc.) with anyone. All the information collected by the store will be used for the sole purpose of fulfilling your order. I will never send you unsolicited communications.

 

SHIPPING AND HANDLING

❄ All orders are shipped from the United States through the United States Postal Service (USPS). All orders are processed within 1-3 days of purchase. If there will be a delay in processing, a communication will be sent to the customer.

❄ Domestic orders may take between 3-7 days to reach its destination.

❄ Orders to Canada may take anywhere between 1-4 weeks to reach its destination.

❄ For more information, please check our Shipping Information page.

❄ For international orders outside of the US and Canada, please go to the Etsy storefront. 

 

RETURNS & EXCHANGES

❄ ALL SALES ARE FINAL and I do not offer cancellations. This is applicable to all orders, including pre-orders, backorders, and B-Grade items. Please read each product listing carefully prior to ordering.

❄ Returns and exchanges will be offered only if there was an administrative mistake made in your order or if there is evidence that your items were damaged in transit, e.g. the wrong item was sent or if the courier crushed your package during delivery, resulting in cracked and damaged acrylics.

❄ If there's a problem with your order, please contact me through the form provided here, or send an email to assassysin.art@gmail.com with your order number and photos of the damaged or incorrect product within 7 days of delivery. No exchanges or returns will be offered past this time.

OTHER IMPORTANT INFORMATION

Once the package leaves my hands and has been dropped off with the postal service, I cannot be responsible for its whereabouts, as it is up to the courier at that point to deliver it to the provided address. However, if you encounter issues with your order that's a result of an administrative error (e.g. the wrong order/items shipped), please see the above paragraph regarding an exchange or return.

If you have further questions about shipping, or what to do if your package is marked "delivered" but it can't be found, please check the FAQ page before sending an inquiry.