Check to make sure the billing address being entered matches the one for your payment method. This is the most common reason people's orders don't complete correctly! If you're certain it's the correct information and it's still erroring out, please contact me with the exact error message (or a screenshot) and your order and I'll look into it.
I'm planning on getting something as a gift, can you exclude prices and receipts?
By default, I only place a small card with the quantity of items in the package without prices. If you'd like to have this left out of your order, leave me a message before checking out and I will take care of it!
Can I request a refund or exchange on my order?
All sales are final and cancellations are not offered. Returns and exchanges will only be offered if your order was incorrect due to an administrative error, or if your products were damaged in transit.
All orders are shipped through USPS. You can check the shipping rates and specific methods on our Shipping Information page.
I moved and need to change my address! How do I do that?
Please contact me through assassysin.art@gmail.com or the Contact form with the affected order number(s) and I will change it for you. Please make sure you do this prior to the Saturday of that week, otherwise I might ship your package to the incorrect address and will cause delays.
If I accidentally forgot something in an order, can I make a new one and combine them?
Contact me as soon as possible with the affected order numbers and I will work to get those combined and refund the shipping cost difference.
Don't wait until the shipment cut off time on the weekend, otherwise one order may be sent out first.
Do you provide tracking?
Yes. USPS tracking is included by the Electronic Delivery Confirmation program, or E-DELCON for short.
Untracked shipping for orders containing only flat items is on by default starting in July 2024. You can upgrade or purchase tracking before checking out for these orders.
The tracking information for my order hasn't moved in a few days. Did it get lost?
If your tracking information hasn't been updated for at least 2 weeks either by the originating post office, or the local post office once it reaches your country, it can be considered lost. It usually will take at least a week, in some cases, for packages to clear customs depending on their end destination.
From personal experience, most of the packages I have received from Canadian locations will typically be shown as being held by customs for at least a week. In severe cases, it sometimes extends out to 10 days if there a service disruption in the area.
My package says it was delivered, but it's not here. What do I do?
Check with the leasing office of your building (if you're in an apartment building), or with your neighbors to see if the courier accidentally delivered it to the wrong doorstep. Try emailing or calling your landlord directly to see if they received a package for you, especially if the post service marked the box as being delivered after typical work hours.
In some cases, your package may have ended up in an entirely different building's lobby. If you live in an area that contains different apartment complexes, it's likely your package is in one of the other leasing offices.
Sometimes the courier will mark the package as delivered, but won't actually deliver it until the following business day. Some couriers will do this to ensure that they're meeting a quota. You can attempt to contact your local post office to see if this is the case, or you can wait until the next day when the service makes their rounds again.
Please keep in mind that I am not the United States Postal Service. Independent business owners cannot control where and when your mail is delivered -- that is under the jurisdiction of the post service. If your package is lost in transit, or if the USPS tracking number shows it delivered but it did not reach you, you will need to contact the post office to ask about where your package is.
If provided with sufficient proof that you have made an effort to locate your lost package, I can resend a product or issue a refund if it was a limited run and has since sold out.
✧ Products ✧
Will you be doing pre-orders for items in the future?
I am not considering doing pre-orders at this time for any item. However, this may change in the future if I manage to figure out the logistics.
Who designs your products?
I design all products! All art is original and done by me. I also design all packaging.
What is the difference between A- and B-Grade items?
A-grade items are the default standard and have little to no defects on the product. B-grades have visible defects such as a bad cutline, glue residuals, bubble under epoxy, and other surface defects.
